Understand the payment, not just the status.

A proposed merchant assistant for explaining reconciliation exceptions and drafting customer support replies.

Payment accounting needs exact arithmetic and a reliable source of truth. This assistant would work on top of verified records to help people understand an exception and prepare the next conversation.

Calculate first, explain second

Use deterministic software to calculate amounts, settlement state and reconciliation differences. AI explains those results; it does not invent balances or decide whether an order is paid.

Help the support team

Prepare a plain-language explanation using the order and payment timeline. Staff review messages and confirm any refund or customer-facing action.

A focused pilot

Begin with a small set of exception types and redacted records. Evaluate accuracy and staff usefulness before considering it as a BitPOS merchant add-on.

The next move starts with a conversation.

Let’s build what comes next.

Tell us what you’re building